Refund Policy
This is the 2024 Policy - This Policy is subject to change. If you have any questions or need support please email - billing@telekx.app or for refunds for XFE please email help@mail.xfe.telekx.app
Certainly! Here's a general template for a refund policy for Telekx Holding LLC and its brands:
Refund Policy for Telekx Holding LLC and its Brands
Effective Date: 1/2/2024
1. Refund Eligibility:
Telekx Holding LLC and its affiliated brands strive to provide satisfactory products and services to our customers. Refunds will be considered under the following circumstances:
a. Product Defects: If the product received is defective or damaged.
b. Service Non-Performance: In cases where services promised were not delivered.
2. Refund Process:
a. Customers must notify us within 31 days of receiving the product or service, providing details of the issue.
b. Our customer support team will review the request and may require additional information or documentation.
c. If the refund is approved, it will be processed using the original payment method. Refunds may take 24 hours to reflect in the customer's account. If customer uses TLXClear if the refund is approved. Funds will be added back will reflect within 2 hours
3. Non-Refundable Items:
a. Downloadable products or digital services are non-refundable once the download or service has been initiated.
b. Customized or personalized items that cannot be resold.
4. Contact Information:
For refund requests or inquiries, please contact our customer support team at [customer support email] or [customer support phone number].
5. Amendments to the Refund Policy:
Telekx Holding LLC reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting on our website.
XFE Refund Policy
Certainly! Here's a general template for a refund policy for Telekx Holding LLC and its brands:
Refund Policy for Telekx Holding LLC and its Brands
Effective Date: [Insert Date]
1. Refund Eligibility:
Telekx Holding LLC and its affiliated brands strive to provide satisfactory products and services to our customers. Refunds will be considered under the following circumstances:
a. Product Defects: If the product received is defective or damaged.
b. Service Non-Performance: In cases where services promised were not delivered.
2. Refund Process:
a. Customers must notify us within [number of days, e.g., 7 days] of receiving the product or service, providing details of the issue.
b. Our customer support team will review the request and may require additional information or documentation.
c. If the refund is approved, it will be processed using the original payment method. Refunds may take [number of days, e.g., 7-10 days] to reflect in the customer's account.
3. Non-Refundable Items:
a. Downloadable products or digital services are non-refundable once the download or service has been initiated.
b. Customized or personalized items that cannot be resold.
4. Contact Information:
For refund requests or inquiries, please contact our customer support team at [customer support email] or [customer support phone number].
5. Amendments to the Refund Policy:
Telekx Holding LLC reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting on our website.